SHIPPING & RETURNS
Shipping & Refund Policy:
Effective Date: 05/29/2023
Refund Policy for Julian Vazquez Photography – All Sales Are Final
Thank you for choosing Julian Vazquez Photography. We strive to provide you with exceptional products and services. Please read our refund policy carefully, as it outlines the terms and conditions regarding refunds for any purchases made through our studio.
- All Sales Are Final:
- At Julian Vazquez Photography, we operate on a strict “All Sales Are Final” policy. This means that once a purchase is made, no refunds or exchanges will be granted, except in the circumstances outlined below.
- At Julian Vazquez Photography, we operate on a strict “All Sales Are Final” policy. This means that once a purchase is made, no refunds or exchanges will be granted, except in the circumstances outlined below.
- Exceptions:
- Damaged or Defective Products: In the event that you receive a damaged or defective product, please contact us within [number of days] days of receiving the item. We will assess the situation and, if deemed appropriate, provide a replacement.
- Failure to Provide Services: In the rare event that we are unable to fulfill our obligations to provide the agreed-upon services, we will work with you to find a suitable solution. This may include rescheduling the session or, if necessary, providing a a refund.
- How to Request a Refund:
- To request a refund for a damaged or defective product or due to our failure to provide services, please follow these steps:
- Contact our customer support team within 10 days of receiving the product or experiencing the issue with our services.
- Provide a detailed description of the problem, along with any supporting evidence such as photographs or documentation.
- Our team will review your request and respond to you within a reasonable timeframe.
- To request a refund for a damaged or defective product or due to our failure to provide services, please follow these steps:
- Non-refundable Items and Services:
- The following items and services are non-refundable:
- Digital Downloads: Once a digital download has been purchased and delivered, it cannot be refunded.
- Gift Certificates: Gift certificates or vouchers purchased through Julian Vazquez Photography are non-refundable and cannot be exchanged for cash.
- The following items and services are non-refundable:
- Discretionary Refunds:
- In exceptional cases, Julian Vazquez Photography may, at its sole discretion, consider providing a refund outside the scope of this policy. These cases will be evaluated on a case-by-case basis, and any decision made in this regard will not set a precedent for future refunds.
- In exceptional cases, Julian Vazquez Photography may, at its sole discretion, consider providing a refund outside the scope of this policy. These cases will be evaluated on a case-by-case basis, and any decision made in this regard will not set a precedent for future refunds.
- Modifications to the Refund Policy:
- Julian Vazquez Photography reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the policy periodically for any updates.
By making a purchase through Julian Vazquez Photography, you acknowledge and agree to this refund policy.
- Julian Vazquez Photography reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the policy periodically for any updates.
If you have any questions or concerns regarding this policy, please contact our customer support team. We are here to assist you and provide further clarification as needed.
Thank you for your understanding and for choosing Julian Vazquez Photography.
~ Julian Vazquez
President
Julian Vazquez Photography